Popups and collecting email addresses
A popup is a small box that appears over your site — great for one important message ("Holiday hours!") or for collecting visitor email addresses ("Get 10% off — join our list").
Setting one up
Tell the chat what you want:
- "Add a popup offering 10% off for joining our email list"
- "Add a popup announcing our summer special"
- "Change the popup to say we're closed July 4th"
The chat builds it, you see it in the preview, and it goes live when you publish.
Where the emails go
When a visitor types their email into your popup, it lands in your leads inbox along with your other messages — see Forms and your leads inbox. Nothing gets lost.
Once you've collected some addresses, you can email everyone at once — see Send a newsletter.
Keeping popups polite
Popups work, but pushy popups annoy people. A few honest rules we follow:
- One popup at a time — your site won't stack boxes on top of boxes.
- Visitors can always close it with one tap.
- Someone who closes it won't get nagged with it again right away.
Turning it off
Say "remove the popup" or "turn off the popup" in the chat, then publish. You can bring it back any time.
What works well
Offer something small and real in exchange for the email: a discount, a freebie, first dibs on openings. "Join our newsletter" alone gets few signups; "Join and get 10% off your first visit" gets plenty.